WHO IS BEHIND THE SCHMATTASHOP?
The Schmattashop is a local Vancouver based online retail store that has been brewing for too long! The Kleiners have been chit-chatting about the idea for a couple of years, and with all the time on their hands (insert lots of sarcastic laughter and four children running in the background), they decided it was time to roll the store out!
It was funny how we came up with this name! We wanted the name to be cute and catchy. Something simple and straightforward. Then we thought about fabrics, textiles, and rags! Which lead to us think about how we always wanted to build something up from nothing. To share our love of what we do with others! In this case, it was to design cute, local, and adorable family-friendly Jewish clothing, and BAM, here we are! We felt that from nothing, you can always make something beautiful.
Thank the other Jewish vendors that helped collaborated during COVID! Those were some great brainstorming sessions! We can't wait to collaborate on other business ventures and ideas!
SHIPPING
Domestic and International purchases will be shipped within 2 business days expect during bulk pre-order schedules. Refer to Pre-order schedules for all shipping and receiving/pick up dates.
Purchases during a sale or release may be shipped within 10 business days due to high volume of orders.
Customers are responsible for providing the proper shipping addresses. Schmatta Shop is not responsible for packages delivered to an incorrect address. Reshipment will be additional cost to the customer.
If a package is not received after 30 days standard shipping in North America and 60 days Internationally, Schamatta Shop will re-ship your order via standard shipping.
There are no refunds on lost packages.
Orders over $72 in Canada and US and $130 international qualify for free shipping.
All free shipping will be sent non-tracked and standard shipping.
Alternating Orders
All orders are shipped as-is individually. Once placed we may not be able to combine orders or refunds shipping on multiple orders.
Once orders are process and placed we are not able to alter the order.
Price Adjustments
We do not do price adjustments.
RETURNS
It is our goal to ensure you are 100% satisfied with your purchase. You are able to return an item * for shop credits. Items should be in its original condition, no washed or worn, without defects and within 30 days of your shipping confirmation email.
We do not offer exchanges.
Return of an incorrect order or defect, please send an email to [email protected], Subject Line: Order Number: Return.
A member of our team will respond to you within 24 business hours of receiving your email.
Returns outside of Canada need to be marked as return of Canadian merchandise. Custom charges incurred will be deducted from return package if this option was not selected.
Unless it was a mistake made by Schmatta Shop, you are responsible for shipping fees for returning a product.
*This excludes clearance items which are final sale.
SIZING CHART
Have more questions? Send us an email at [email protected]
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